FedEx Express Canada Achieves Platinum Contact Center Employer of Choice® Certification For Thirteenth Consecutive Year
First Multi-Site Operation to Attain Distinction
MISSISSAUGA, Ontario, April 25, 2016 – CCEOC Inc. announced today that all three FedEx Express Canada Customer Service Centres have achieved the highest level "Platinum" Contact Center Employer of Choice® designation for 2016. This is the thirteenth consecutive year FedEx Express Canada, a subsidiary of FedEx Corp. (NYSE: FDX), has achieved certification.
The Contact Center Employer of Choice® (CCEOC) program has enabled FedEx Express Canada contact centres to enhance public perception, build exceptional work environments, and attract, retain and engage high-performing, culturally-aligned employees.
By targeting the key recommendations outlined in the CCEOC Summary Reporting, FedEx Express Canada has experienced significant stress reduction, increased employee satisfaction, increased customer satisfaction and reduced turnover. As a result of their success, FedEx Express Canada Customer Service Centres have become the global benchmark for measuring FedEx contact centres worldwide.
JD: "FedEx Express Canada has achieved Platinum for the eighth year in a row. This is a truly outstanding recognition. They are the highest ranking contact centre and have been certified for thirteen consecutive years – more than any other organization we have worked with." said Jeff Doran, president of CCEOC, Inc. No other contact centre – single or multi-site - has scored Platinum as many times consecutively or overall. "It is such a pleasure to work with FedEx Express Canada each year. Their focus on employee engagement, customer experience and continuous improvement is second to none. They consistently score high in the CCEOC assessment and are very successful in developing and maintaining a world class culture", says Doran. "Being recognized as a certified CCEOC re-enforces FedEx Express Canada's customer service division as an employer of choice and one of the best service organizations to work for in the country."
PB: "Each day, FedEx Express Canada employees strive to make our customers' experiences outstanding. FedEx Express Canada is committed to providing quality customer service and has earned a reputation for being an innovative market leader in all areas of our operation," said Patsy Bertoia, managing director, FedEx Express Canada Customer Service. "This accolade is a direct result of the engagement of our employees who understand the unique needs of those we serve locally as well as globally."
The Contact Center Employer of Choice® award is the industry standard for recognizing and branding high performing, people-centric contact centers. Through a proprietary assessment process, a contact center can quickly determine if it meets the qualification standards and achieve one of four levels: Bronze, Silver, Gold or Platinum. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through various print and electronic news channels and leading industry events. The CCEOC designation is valid for 12 months.
About FedEx Express
Federal Express Canada Ltd. is a global logistics and transportation company offering domestic and international shipping and electronic commerce solutions. The company uses advanced package status tracking systems, automated customs clearance services and a dedicated air and ground transportation network to serve Canadian and global markets. FedEx Express Canada employs approximately 5,000 people in over 60 facilities coast-to-coast. For more information, visit www.fedex.ca .
CCEOC Inc. CCEOC Inc. recognizes and develops world class, employer of choice work cultures through the delivery of the coveted Employer of Choice award programs. Since 2003, CCEOC has been delivering the Contact Center Employer of Choice® certification and development program to the global customer service/call center industry. CCEOC also provides market sector EOC programs for companies that want recognition in their own industry.
Leadership and employee engagement training, seminars and workshops are also provided through the CCEOC Consulting group. For more information please visit www.ccemployerofchoice.com or call (416) 886-7007.
FedEx Express Canada