Consulting

Whether you need remote or on-site assistance, our team of seasoned professionals will help you assess, develop, maintain and adapt your operation to achieve your goals.

Organizations that want to pursue the Contact Center Employer of Choice™ designation, or simply improve current methods of operation, can tap into our vast resource pool and benefit from decades of hands-on, real world experience.

Areas of expertise include:

Motivation, incentives & rewards

Change management

Compensation & benefits

Recruitment & selection

Leadership

Stress management

Training & development

Quality assurance

Performance improvement...and more

Training

Effective learning doesn’t happen by chance. A dedicated approach to planning, preparation and delivery are critical to ensure a high degree of skill and knowledge transfer. Collaboration and flexibility are the cornerstones of our planning processes. Our training programs are designed to help you exceed your business unit objectives and corporate goals.

We pride ourselves in having some of the best facilitators in the industry – ready to deliver a targeted, fun and interactive learning experience.

Courses include:

Introductory Customer Service

Advanced Customer Service

Handling Difficult Customers

Selling on the Outbound Call

Selling on the Inbound Call

Coaching

Delivering the training session is only the beginning. We will work with you to develop an action plan for continuous improvement. This includes ongoing maintenance and measurement – paramount to the success of your contact center training and development strategy.

CCEOC Branded Merchandise

Why not celebrate your designation with official Contact Center Employer of Choice™ merchandise! Reward your employees for a job well done and reinforce how important they are to the success of the organization.

We offer a number of high quality items with the CCEOC logo:

travel mugs

coffee mugs

water bottles

pens

mouse pads

hats

shirts

jackets

lapel pins

workstation plaques

If there is something you would like to have that is not listed here, let us know and we’ll see if we can get it.

Submit your request on the Contact Us page and we’ll get back to you as soon as possible to confirm your order. Please fill in all contact information.

*CCEOC authorized merchandise is only available to certified Contact Center Employers of Choice™.