Program Deliverables

The Contact Center Employer of Choice^® Certification program provides the tools you need to make a real impact on your company. Below is a list of deliverables you will receive by participating in the program…

Deliverables from the Certification Assessment:

CCEOC Planning Committee meeting

3 Main Program Components

Diagnostic Review (DR)
Certification Survey Assessment (CA)
Plan for Continuous Improvement (PCI)

Detailed Program Summary Report

Executive summary, analysis and recommendations
Contact Center Profile
Data Summary Reports

Program Summary Review

Plan for Continuous Improvement & 6 Month Review

Access to CCEOC Architects at preferred discount rates

CCEOC Annual Best Practices Report at preferred discount rate

Peer 2 Peer Education Exchange teleconferences

Deliverables from achieving Certification:

Prestigious framed certificate

Profiled in the CCEOC Registry^©

Promotional use of the CCEOC insignia

Press releases to various electronic and print media

Listed on the Contact Center Employer of Choice™ web-site

Access to CCEOC promotional merchandise

Participation in future events

What our clients are saying

"Employer of Choice branding establishes the identity of the organization as a preferred employer."

Dr. Nina Cole

"This accolade is a direct result of the engagement of our employees who understand the unique needs of those we serve locally as well as globally."

FedEx

"This is truly an outstanding accomplishment and something we can all be proud of."

Hilti International

"Everyone, from our front line and support employees to senior management, works very hard to create an environment we can all be proud of."

Scotia Bank

"As a management team, we've worked hard to develop an employer of choice culture."

The Shopping Channel

"The designation will provide us with significant branding opportunities both inside and outside the organization."

ING Direct

"The CCEOC program stands for the things that are important to us—employees, customers, shareholders, culture and community."

Albridge

"Achieving the Contact Center Employer of Choice^® award demonstrates our commitment to our employees and our customers."

CAA South Central

Need to say hello?

(416) 886-7007

info@ccemployerofchoice.com