Roche Diagnostics

ACCU-CHEK^® Customer Care Service Center

Company Description

Headquartered in Basel, Switzerland, Roche is one of the world's leading research-intensive healthcare groups.

Its core businesses are pharmaceuticals and diagnostics. As a supplier of innovative products and services for the prevention, diagnosis and treatment of disease, the Group contributes on a broad range of fronts to improving people's health and quality of life. Roche is a world leader in Diagnostics, the leading supplier of medicines for cancer and transplantation and a market leader in virology. In 2004, the Pharmaceuticals Division generated 21.7 billion Swiss francs in prescription drug sales, while the Diagnostics Division posted sales of 7.8 billion Swiss francs. Roche employs roughly 65,000 people in 150 countries and has R&D agreements and strategic alliances with numerous partners, including majority ownership interests in Genentech and Chugai. Roche's Diagnostics Division, with a uniquely broad product portfolio, supplies a wide array of innovative testing products and services to researchers, physicians, patients, hospitals and laboratories world-wide.

The North American headquarters of Roche Diagnostics is located in Indianapolis, Ind. (www.roche-diagnostics.us). For further information, please visit our Web sites: www.roche.us and www.roche-diagnostics.com.

The CCEOC Program is the industry standard for recognizing and developing people-centric contact centers. The program looks at 10 major Areas of Influence and determines the impact they will have on key CCEOC objectives. The Award is a true reflection of how employees feel about their work environment. It enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high-performing, culturally-aligned employees. There are 3 levels to the designation: Standard, Gold and Platinum.

ACCU-CHEK Customer Care is the first Indiana based contact center to achieve the prestigious Contact Center Employer of Choice^® (CCEOC) award for its customer service center. They achieved the Gold level on their first assessment which is a tremendous accomplishment. This award distinguishes them as one of the best contact center operations to work for in North America.